| General / All hosting packages |
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel. |
| DNS |
Q. How long does it take to get my domain working?
A. It usually takes 24-72 hours for a domain to fully propagate.
Q. Can I view my site even though my domain's name servers haven't propagated
yet?
A. Yes you can view your site by going to your-ip-here/~yourusernamehere/
Q. What do I set my domains name server's to?
A. Please e-mail support for your server's dns. |
| Control panel |
Q. Do you have a manual for our control panels?
A. Yes go to cPanel documents, or to WHM documents, for Reseller Control
Panel.
Q. Do you have a demo for our control panels?
A. Yes go to cPanel Demo
Username: cpdemo
Password: cpdemo
For Reseller Control Panel go to WebHost Manager (WHM) Demo
Username: root
Password: whmdemo
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management"
inside of domain management you will see a place to manage and add sub-domains.
|
| FTP |
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here.
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html
folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
|
| Paths |
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/X11/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail |
| E-mail |
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove
email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/ |
| CGI / PHP / MySQL / JSP |
Q. None of my cgi scripts are working on the server. How do I get them to
work?
A. First make sure that they are chmoded to 755 if that dosen't work trouble shoot
it. |
| Software Versions |
Q. What version of php are you using?
A. We are using version 4.3.2
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel
version.
Q. What version of WHM are you using?
A. Our servers automatically stay up to date with the most recent stable WHM version. |
| Resellers |
Q. Do you have a manual for our Reseller panel?
A. Yes go to www.saHOSTplus.com/docs/whm
Q. Do you have a Demo for our Reseller panel?
A. Yes go to WebHost Manager (WHM) Demo
Username: root
Password: whmdemo
Q. Where do I go to login to my reseller control panel?
A. http://www.yourdomain.com/whm
Q. Do you have a manual for our cPanel?
A. Yes go to www.saHOSTplus.com/docs/cp
Q. Do you have a Demo for our cPanel?
A. Yes go to cPanel Demo
Username: cpdemo
Password: cpdemo
Q. Where do I go to login to my cPanel?
A. http://www.yourdomain.com/cpanel
Q. I upgraded the bandwidth or disk space limit on my packages. Why aren't my
sites updating?
A. You have to manually upgrade or downgrade a site to the newly edited packages,
even if the site is using the same package name. |
