- Will you place ads on my site?
- saHOSTplus will not place ads on your site.
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- Are your server's Unix, or NT?
- Our servers are Linux Red Hat 7.3.
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- Do you allow adult sites?
- No, we don't allow adult sites.
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- Is vat included with my monthly or yearly plan?
- Yes, vat is included within the price.
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- Can I pay monthly?
- Yes, you can pay monthly only domain names must be paid annual.
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- Can I host friends?
- Yes, you may host your friends.
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- Are there any hidden costs, or setup fees?
- No
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- Can I password protect directories?
- Yes you can password protect directory's within CPanel.
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- Do you allow international customers?
- Yes - we have customers from all over the world.
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- How long after ordering will my account be setup?
- Your account will be activated within 24h, usually much sooner"like in the next hour".
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- Will you help me move my site from my previous
web host?
- Yes we will assist if you need help.
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- Do you maybe offer custom hosting plans?
- Yes we offer customer package, you can choose the thinks that you need and
take out the thinks that you do not, and we will give you a quote base on that.
For a quote please Contact Us.
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- How often will my site be backed up?
- We backup all files on the weekly bases.
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- How is customer support handled?
- Support is handled quickest via our online helpdesk which can also be used
in conjunction with email with tickets automatically being created/added to via
email piping. The support desk allows tickets to be logged and tracked by a number
of different staff allowing complete control over all communication to ensure
all tickets are dealt with quickly and efficiently.
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- Do you provide support via instant messenger
programs?
- Yes we do use:
MSN, ICQ, YIM, AIM
Please see the full list and which one's are on line at the live chat page.
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- What is the process for upgrading my account?
- This is just a case of ordering the option you like and let the billing/accounts
dept know so they can credit your account with the balance from the previous
one. Your website will not experience any down time.
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- What happens if I reach my bandwidth / data
transfer limit?
- Those on a shared hosting plan will have their account automatically suspended
on reaching the data transfer limit to prevent excessive overages (and costs).
We make an attempt to send out warnings when the limit is approaching so you can
make arrangements but it is your responsibility to keep a check on usage and to
contact us in advance to purchase extra resources if required to prevent suspension.
Any resellers that are approaching their allocation limits will be contacted to
discuss a course of action. Again, it is your responsibility to keep a check on
this and we cannot be held responsible if you do not get a warning of impending
overages.
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- Will I be charged in USD ($) or South African
Rand (ZAR)?
- You will be charged with whatever currency your credit card account is.
Or if you chose the cheque / invoice option then you will deposit South African Rand in to our account. Any amounts shown
in other currencies are to be used as a guide only and we recommend checking the exchange rates before
ordering at web sites such as www.xe.com.
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- Can I get a refund if I am not happy?
- We are sure that you will be pleased with your hosting account but if not
we will refund your money within 30 days of opening your account with us.
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- Can I get an account with more resources than
the maximum package?
- Yes you can. You must Contact Us to arrange it.
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- Can I make my own cPanel Brandable theme or
modify an existing one?
- Yes you can, you can also put your logo and so on.
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- Can I oversell on my webspace and data transfer
limits?
- Overselling is enabled but we ask all resellers to be careful and sensible
when overselling their allocated resources. Although in todays market overselling
has become commonplace, it can be dangerous so common sense must be used.
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- Can I resell your reseller packages?
- We have a 10% discount on the price for resold reseller packages. This means
that you can sell these to your clients at your own chosen price and provide support
as you do with your shared hosting packages. There is no reference to saHOSTplus.com
within any of the control panels so you can be pretty sure that your clients will
not detect that this is a resold reseller package.
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- Do you have a large download file I can test
your speed with?
- Yes we have. Here it is. download
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- Can I see some of the websites you host?
- Yes here is some sites we host:
www.ExclusiveWebDesign.co.za
www.Laletsa.co.za
www.XtremeCars.co.za
www.ExhibitionPhotos.co.za
www.CopyCats.co.za
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- What control panels do you use and do you have
a demo?
- We use cPanel. A demo of cPanel can be found HERE.
Login with the username: cpdemo and password: cpdemo.
And WebHost Manager (WHM) Demo for Resellers. A demo of WHM can be found HERE.
Login with the username: root and password: whmdemo.
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- Are there any hidden costs, or setup fees?
- No
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- How much is extra bandwidth and space?
- You will have to upgrade to the next option if you need more space or bandwidth.
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- Can I view my site even though my domain's name
servers haven't propagated yet?
- Yes you can view your site by going to http://yourDomainName/~yourusernamehere/
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- Do you have a manual for our Control Panel (cPanel)?
- Go to www.saHOSTplus.com/docs/cp
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- Do you have a manual for our Web Host Manager
(WHM)?
- Go to www.saHOSTplus.com/docs/whm
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- What version of php are you using?
- We are using version 4.3.2.
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- What version of perl are you using?
- We are using version 5.6.1.
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- What version of mySQL are you using?
- We are using version 4.0.15
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- What version of cPanel are you using?
- Our servers automatically stay up to date with the most recent stable Cpanel
version.
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- What version of WHM are you using?
- Our servers automatically stay up to date with the most recent stable Cpanel
version.
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- How do I get the 30 day money back?
- You just e-mail us and we will deposit it back in to your account.
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